PRIVACY
Collection of personal information
We may collect personal information such as your:
- Name, address, email, and phone number
- Date of birth
- Health and medical information related to your hearing
- Payment and billing details
- We collect this information when you:
- Book appointments online or via phone
- Attend the clinic for assessments, fittings, or treatments
- Communicate with us via email or other channels
How we use your information
We use your personal information to:
- Provide hearing tests, hearing aids, and related audiology services.
- Communicate with you about appointments, treatment options, and follow-up care.
- Process payments and manage accounts.
- Meet legal and regulatory requirements.
Disclosure of personal information
We do not sell or trade your personal information. We may share information with:
Other health professionals involved in your care (with your consent).
Government programs, insurers, or third parties where required by law.
Service providers who assist with clinic operations (e.g., IT, billing), bound by confidentiality obligations.
Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Your records may be stored securely in electronic or paper form.
Accessing and updating your information
You have the right to access your personal information and request corrections if it is inaccurate or incomplete. Please contact us if you wish to update your details.
Cookies and website use
Our website may use cookies to improve your browsing experience. These do not identify you personally but help us understand how the website is used. You can disable cookies in your browser settings.
Contact us:
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Alison Hennessy Audiology
444 Mitcham Road, Mitcham, VIC. 3132
P: 03 8838 0456
M: 0435 771 149
Email: alison@ahaudiology.com.au